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Ash's Driving School
Based in Felixstowe covering 20 or so miles out, Suffolk only
It's official, I'm now retired.
​But feel free to pick my brain or get free advice
if you're struggling
Certificates
Most of these Certificates and Qualifications were completed either online, in a roll playing scenario going through the repercussions of various actions and choices, or were completed in a classroom environment, and are in no particular order.
 SafeguardingKeeping people safe, recognise any vulnerabilities, and exercise appropriate care |  BSI Quality ManagementQuality management ensures that an organisation, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. |  NVQ Level 2Customer Relations best practice development |
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 Quality ManagementQuality management ensures that an organisation, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. |  BSI Information Security 27001Information security management defines and manages controls that an organisation needs to implement, to ensure that it is sensibly protecting the confidentiality, availability, and integrity of information from threats and vulnerabilities |  BTEC Level 2Customer Relations best practice development |
 Contact Operations ApprenticeshipBest practice on interacting with customers |  BSI CertificationInformation security management defines and manages controls that an organisation needs to implement, to ensure that it is sensibly protecting the confidentiality, availability, and integrity of information from threats and vulnerabilities |  Proactive Customer ServiceProactive customer service means anticipating customer needs and actively reaching out with a solution, whether that's by communicating a potential problem that's cropped up, or allowing customers to self-service their issue |
 Essential Customer ServiceUnderstand, identify, and anticipate customers needs and identifying individually tailored solutions |  Demonstrating you careHow to go above and beyond to personally help customers and colleagues |  Code of ConductFollowing procedures and best practice as laid down by the governing body |
 Demonstrate AppreciationShowing value for a customer or colleague by listening and understanding |  Acting EthicallyBeing conscientious about your choices, and adhering to policy, procedures, guidelines and regulations |  Business Friendly Customer ServiceMaintaining excellent Customer Service in such a way as to be respectful to all the relevant requirements of day to day running |
 A More Respectful WorkplaceAn update on the previous course |  Handling bad daysWe all have them. Identifying the root issues and getting them in perspective to be able to formulate a way of moving forward. |  Legal Code of ConductThis teaches the correct way to follow the specific standards of professionalism that the public expect of us |
 Handling irate customersThis one is self explanatory |  Varied Customer StylesNot treating everyone the same, and learning the personalities of people and how best to help them in a way they can relate to |  Influencing InteractionsHow to get to the customers needs to enable them to move forward when there not sure how to express them |
 Internal Customer ServiceInternal customer service involves everything an company can do to help their employees fulfil their duties, reach their goals and enjoy their work. It covers how different departments communicate with each other and how individuals interact with all their colleagues. |  Is the customer always rightIt's not about doing whatever the customer asks, but listening to customers and going the extra mile to understand their needs |  Listening SkillsActive listening is how you take in information from an individual or group. Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication. |
 Maintaining Customer RelationsPositive customer relations help you connect with your customers on a much more personal level. When you connect with the target audience deeply, you are much more likely to understand their requirements, resolve their problems, and create a sense of mutual understanding. |  The Cardinal Rules of Customer ServiceTo get off on the right foot with your customers. Adapting these easy steps will make your day, and more importantly, make the customer’s day a better experience. |  Defeating Social EngineersThis advanced course teaches end users how to identify and avoid giving away sensitive information |
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